Super S L O W Play (Reg REL)
Definitely what George said about talking to the TO before you proceed with a course of action.
The fact that this has been going on “over a year” is a concern that complaints from the players aren't reaching the TO, or the TO doesn't understand that this is affecting the play environment.
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I'd like to point out that this is really NOT a TO issue, except inasmuch as all issue of a tourney might be considered to be within a TO's concern. But really, this is a judge issue. A player playing slowly is completely within the confines of a judge's discretion, and authority, to handle. If you feel uncomfortable handling it, then by all means involve the TO for YOUR OWN help and education in how to handle it. But if you have the ability to handle it, then do so.
I'm not suggesting that you can't get the TO involved, but I AM suggesting that if a judge is watching this happen for a year, the judge is not doing his job correctly. We are judges, and dealing with OBVIOUS slow play that is adversely affecting your tourney and moreover your community is part of our job.
Proper application of policy should solve the problem. At REG, this policy can include specific, personal treatment appropriate for the player, and this is OK to be inconsistent from one tourney to the next - that is the possible nature of REG policy.
But be sure to put the specific player's concerns in proper perspective, because there are 10, 20, or 100 other players out there who have equal claim to fun and fairness. So, be nice, be supportive of the slow player to help him understand and improve, and look for ways to educate the community about slow play so they can help themselves and help you help them.
Apply penalties if you must; be reluctant to do it, but be resolved to do it. You MUST protect other players. Wanna see the problem go away real fast after all your other efforts have failed? I bet one or two GL penalties will do wonders where a dozen weeks of warnings fail. Pull them out when you need them - they hurt briefly, but they can be used to educate, too. Be careful with them, but be purposeful with them.
-Eric