Super S L O W Play (Reg REL)
@Eric: I would like to respectfully disagree with you regarding this not being a TO issue, and agree with George and Evan. While I agree with you 100% in the sense that this is something for a judge to handle and not something for the TO to become directly involved in, as far as attributing infractions, giving advice to the player, and so on, is concerned, I think that George and Evan's point, at least the way I read it, is that the TO has a store to run.
I think the point is that, when a store runs Regular events, it's expected that there's a very obvious line: if you're cheating, scumming people out of games, lying about game information, being overly uncooperative, and so on, that needs to be punished. Short of that, I think that players, particularly newer and/or more casual players, can sometimes feel like it's “anything goes”, in the sense that they can have the same decorum at the store as they do at their own kitchen table, in terms of things such as, in this example, how long it takes to make a play decision (whether or not we intend them to have that impression is another story, the issue at hand is that they do, whether we want them to or not). To use a personal example as an illustration of the point, a buddy of mine used to play in my playgroup's (Regular REL) weekly draft nights. He would take multiple minutes to make every pick, and when we asked him to speed up, he was nontrivially annoyed and eventually stopped coming of his own accord because he didn't like the atmosphere.
In the case that a newer player starts getting hammered on (whether they are actually getting hammered on is largely irrelevant; the more relevant part is whether or not they feel like they are), they may start recommending to their friends or others in the community to not attend that store, on the basis that it's “too competitive”, “overly spikey”, “has a bad atmosphere”, “has unfair judges” (whether the judge was being fair or not, there can be a perception of unfairness), and so on, and all of these things are bad for business. As a result, the TO, who has rent to pay and a shop to maintain, needs to be involved in making decisions such as this, because it would be really bad for a judge to ruin a store's reputation without the store owner's consent.
Anyway, that's how I read George and Evan's opinions. This seems perfectly reasonable to me, but I could definitely be way off-base with this opinion XD