For Judges who have not yet migrated their DCI account:
1. Go to http://accounts.wizards.com
2. Click LOGIN
3. Type your judge DCI number into the Login ID field and your password into the Password field.
4. Follow the prompts and your judge account has been successfully moved into the new Wizards Accounts System.

For judges who have already migrated incorrectly:
1. Go to http://accounts.wizards.com
2. Sign out of the new account that you created that has the wrong DCI number.
3. Click LOGIN
4. Type your judge DCI number into the Login ID field and your password into the Password field.
5. Follow the prompts in order to make a new account for your judge DCI number. You will have to use a different email address from your other account so you will have to have a secondary email available.
6. Once your judge DCI number account has been set up make sure that you are logged into that account and click the COMBINE ACCOUNTS button.
7. Type in the Login Id and Password of the other account that you have made and the account will combine into one.

What worked for me was using the ‘Forgot password’ link. After resetting my password I can get both into accounts as well as DCIX.

Note that you have to wait a second after selecting ‘Forgot password’ for the script to render the recovery window (otherwise it looks like the normal login page).

With the help of Customer Service I kind of managed to combine all my accounts, but after what looked like a successful merge (a single account with both DCI# and login name to my liking) I logged out and can't log in anymore. Obviously I also can't contact the CS, as it requires logging in - and I can't respond to my previous ticket by email, because after the merge I ended up with a different email assigned to my account than I had before… (I “answered” from the current email, but it's been two days, so looks like it didn't do the trick.)

Anyone has a solution for a “can't log in” situation? I could probably create a third account and try to merge it again, but I'm afraid it would just make things worse… “Forgotten” password doesn't work.

For anyone concerned, I just followed Andy's directions for people who have not yet migrated their DCI account to the letter and it appears to have worked just fine :)

I have merged my account already. When I follow the steps of Andrew, I get stuck at point 4. If I try to login with my DCI number and it's associated passward (and I even tried my new one) it says:

Something's not quite right; please try again.



I have contacted Customer Service, but I got a stock message with more or less the same instructions as Andrew has given in the first post of this thread.

I tried to do it the first time, and I got error messages in the password fields. Thereafter, I am completely unable to do anything. I try Forgot password and Forgot ID, but I get no emails on either email address.

And trying the process from scratch has no effect. qq

-Eric
—– Original Message —–
From: Kim Warren
To: eshukan@verizon.net
Sent: Thursday, November 06, 2014 5:28 PM
Subject: Re: Solution for current Judge Center migration of DCI# issue (Judging Technology)


For anyone concerned, I just followed Andy's directions for people who have not yet migrated their DCI account to the letter and it appears to have worked just fine :)

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I have migrated my account successfully (did so a few days ago, actually) and it worked fine, I got the right DCI number and all, but ever since I can't log into the judge center, no matter if I use my DCI number or my new account name, neither works with either my old or my new password. (I got a 10-digit DCI number if that helps.)

Have you guys tried the “I forgot my ID” mail to check if you got the right account? after the merge, at first I also couldn't log in, but I also didn't get any mail when I clicked that, so I tried the temporary mail address I used for the merge and that one worked XD
So it merged to the wrong account. Got the right DCI number at least.

Edited Toby Hazes (Nov. 7, 2014 05:26:46 PM)

When I try “I forgot my ID” I get the following error when giving in my email address:

Whoops!
Whoops! A system error is preventing us from doing that. We're sorry for the inconvenience. Try back in a while and we should have everything working again! Or, contact our game support team for additional help.


Not convenient at all, as I was writing an Investigation…

If you get the “Whoops!” error you will need to contact customer service to resolve it.

Andy


From: Niki Lin
Sent: Friday, November 07, 2014 3:12 AM
To: Heckt, Andy
Subject: Re: Solution for current Judge Center migration of DCI# issue (Judging Technology)


When I try “I forgot my ID” I get the following error when giving in my email address:

Whoops!
Whoops! A system error is preventing us from doing that. We're sorry for the inconvenience. Try back in a while and we should have everything working again! Or, contact our game support team for additional help.


Not convenient at all, as I was writing an Investigation…

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Hi Kaja

One of the solutions, I've tried out would be to CALL the customer service and let them know about the problem. They will be able to help you with password reset or the email problems. Just note that its working hours are 7am-7pm PST time

https://company.wizards.com/contact-us

I've managed to migrate and create the 2 DCI-Wizards accounts, and am able to log in to both of the DCI Wizards account, only after trying calling the wizards customer service hotline. :)

But even with the help of customer service, I'm still not able to combine the accounts, log in to the judge center, or login to WER. :(

Originally posted by Kim Warren:

For anyone concerned, I just followed Andy's directions for people who have not yet migrated their DCI account to the letter and it appears to have worked just fine :)

Same here, although I need to use my DCI# with my new password to log into the Judge Center.

Perhaps I'm having some issues here, but there does not seem to be a place to update my address. Is anyone else having this issue?

Originally posted by Benjamin McDole:

Perhaps I'm having some issues here, but there does not seem to be a place to update my address. Is anyone else having this issue?

I'm also having this issue. Apparently, you may need to contact Wizards Customer Service if you want your mailing address to be updated.

They will ask you for details regarding your account, and you need to specify to them that you want to change your mailing address (among any other things you want to change regarding your account details). It took me at least 2-3 business days for having to change that info, though (that includes e-mail exchanges).

The only thing missing now is to how can I verify that they have indeed changed my mailing address, in which they haven't answered how.

After the migration, I didn't receve emails about my new reviews.
Don't know if it's connected.