This thread is for discussing the article Customer Service by Billy San Juan.

Evan,

Thank you very much for the article - this is something I have been looking into for a while.

I feel that it would be better to ask some questions, but it seems comprehensive enough already. I'll just sit here and watch the comments with you, hoping for even more enlightment.

I'd like to use some of your examples in my judge conference seminars; is it fine?

Keep it up :)

This article is great.

No, seriously. This article is great.

I had three paragraphs explaining why it is great. But it was boring.

This article is great.

Alexey, every article on the Wiki gets this kind of thread. Also, note that the author of the article is not Evan, but Billy San Juan. He would probably be happy for you to use examples from his article, but he is the one to ask. :)

Edited Josh Stansfield (April 24, 2013 10:23:59 AM)